Provider Chat Messages failing to load

Resolved | Feb 24, 2026 | 00:05 GMT+00:00

We believe to have resolved the issue and Providers should now see messages as loading again. Thank you for your patience.

Platform Impact Across Member and Provider Applications

Resolved | Jul 09, 2025 | 14:22 GMT+00:00

We have been able to resolve platform issue and availability of our applications should now be restored.

Thank you for your patience

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• Open | Jul 09, 2025 | 13:49 GMT+00:00

  We are actively investigating a platform wide outage and will post updates regularly as they come in.
  
  Thank you for your patience

Platform Services Impacted

Resolved | Mar 18, 2025 | 13:30 GMT+00:00

We are actively investigating a disruption to our platform services where both member and provider functionality have been impacted.

We will continue to update as the investigation continues.

We believe core functionality of the platform is beginning to restore and both member and provider platforms should be available for clients. We will continue to monitor and update with more information

We believe the incident is now resolved. We will continue to monitor the platform closely to mitigate any further disruptions. Thank you for your patience

Application access issues.

Resolved | Nov 11, 2023 | 20:09 GMT+00:00

All systems are up and running

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• Open | Nov 11, 2023 | 18:24 GMT+00:00

  We are currently experiencing issues with our backend service.
  
  While we are diligently working to resolve this issue, users might experience difficulties while trying to access our platform. We’ll provide updates soon.

Application access issues.

Resolved | Aug 02, 2023 | 18:00 GMT+00:00

Issue has been fixed, you should be able to access the application normally.

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• Open | Aug 02, 2023 | 15:00 GMT+00:00

  We are currently experiencing issues with our authentication service.
  
  While we are diligently working to resolve this issue, users might experience difficulties while trying to access our platform. We’ll provide updates soon.

Application access issues and increased latency

Resolved | Jan 03, 2023 | 16:00 GMT+00:00

The issues of latency across the platform have now been restored to an acceptable threshold and members should now have restored availability of the platform.

Delays with our email deliverability service

Resolved | Dec 19, 2022 | 20:00 GMT+00:00

Email deliverability service restored.

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• Open | Dec 19, 2022 | 17:00 GMT+00:00

  We are currently experiencing delays with our email deliverability service.
  
  While we are diligently working to resolve this issue, outbound emails are currently being backlogged. They will be sent as soon as we are able to restore the service.